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We can be reached via e-mail at: docstotalpackage@wildblue.net

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other tangible/intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

The Classic Waterbase dyes might not be exact color and products are intended for professional use only. Color charts, including the color codes and year/make/model reference, are for reference only and may not depict accurate color.

RETURN POLICY

No Cash refund

Also you need a RO# (Return order number)

Most products have a 30-day guarantee unless otherwise specified. Products may be returned within the 30 days with 10% restocking charge and must be in good condition. No restocking charge on defective products or improperly shipped merchandise. No credit on abused goods. Premix dyes are not accepted for exchange or refund; premix dyes are made to order. For effective color match, send us a sample to match for you.

All returns must have prior approval and must be accoumpanied by a Credit Memo Number. Without the credit memo number your account cannot be properly credited. A copy of your invoice or packing slip will also help to expedite a prompt posting of your credit.

Free Shipping is available only in U.S.A.